HMRC Embraces Automation


By Global Tax Weekly

If you’re worried what the future holds as we draw nearer to an era of artificial intelligence – more automation, and fewer humans running the show – then you’d better worry about it a bit more. The robots are already here, and they might be processing your tax return right now.

At least, that could be the case if you live in the United Kingdom, where HM Revenue and Customs made the rather startling revelation earlier this month that it has been using artificial intelligence since 2015, and it has processed 10 million transactions already. Creepier still if this is the sort of stuff gives you the willies, HMRC’s Chief Digital & Information Officer said that the tax office uses “robots” to undertake a multitude of albeit mundane administrative tasks! Robots!

Now, I don’t think we’re talking your classic “Metal Mickey”-type automaton here, sitting at a desk once occupied by a person, diligently punching numbers into a computer at an unsettling speed. By robot, I guess HMRC means a complex computer code, silently doing its work deep in a rack of servers at some secure facility somewhere. At least, I hope that’s what HMRC’s statement meant.


For more information on this, and other topical international tax matters, please visit: https://www.cchgroup.com/roles/corporations/international-solutions/research/global-tax-weekly-a-closer-look





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